Episode 94

full

Published on:

6th May 2026

When Clients Want Answers: How To Handle Requests For Solutions

SUMMARY

In this episode, John explores how coaches can handle client questions without losing trust or creating dependency. It offers practical strategies for maintaining authority while empowering clients to make decisions.

key topics

Handling client questions without giving direct answers
Balancing authority and empowerment in coaching
Reframing client expectations for decision-making
Differentiating coaching from consulting
Strategies for guiding clients to trust their own decisions

TAKEAWAYS

Avoid giving direct answers to maintain client independence.

Use acknowledgement, reframing, and guiding questions.
Clarify your role: coach vs. consultant.
Shift focus from finding the right answer to making a trusted decision.
Share perspectives without landing on a solution.

Sound Bites

"Clients want certainty, but coaching is about trust."
"Clarify your role: coach, not consultant."
"Share perspectives, never land on a solution."

Chapters

00:00 Navigating Client Expectations in Coaching

02:31 The Balance Between Coaching and Consulting

04:14 Effective Strategies for Client Engagement

05:45 Contact us

Want to contact the show? You can leave us a voicemail. It's free to do, and we might feature you on our next episode. All you need to do is go to https://speakpipe.com/thecoachingclinicpodcast and leave us a message. You can also find our clips and full episodes on the exclusive Coaching Clinic YouTube channel: https://www.youtube.com/@coachingclinicpodcast

You can send us a video or voice message on LinkedIn:

John's LinkedIn Profile or go to PresentInfluence.com for coaching enquiries with John

Angie's LinkedIn Profile or visit AngieSpeaks.com

2023 Present Influence Productions Coaching Clinic: scale your business, acquire high ticket clients & master coaching skills 94

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About the Podcast

Coaching Clinic: scale your business, acquire high ticket clients & master coaching skills

The show for professional coaches who want to scale their business and master their craft

Coaching Clinic is the go-to podcast for new and experienced professional coaches who want to grow a thriving, sustainable business and get better results with clients. Hosted by veteran coaches John Ball and Angela Besignano, this weekly show delivers actionable coaching strategies, business-building insights, and real-world tools to help you attract clients, master your craft, and scale with confidence. From powerful client conversations to group coaching design, sales, mindset, and marketing—this is your backstage pass to what really works in coaching today.

About your hosts

John Ball

From former flight attendant to international coach and trainer, on to podcaster and persuasion expert, it's been quite the journey for John.
John has been a lead coach and trainer with the Harv Eker organisation for over 10 years and is currently focused on helping his clients develop their personal presentation skills for media and speaking stages through his coaching business brand Present Influence.
He's the author of the upcoming book Podfluence: How To Build Professional Authority With Podcasts, and host of the Podfluence podcast with over 150 episodes and over 15,000 downloads John is now focused on helping business coaches and speakers to build a following and grow your lead flow and charisma.
You can now also listen to John on The Coaching Clinic podcast with his good friend and colleague Angie Besignano where they are helping coaches create sustainable and successful businesses, and the Try To Stand Up podcast where John is on a personal and professional mission to become funnier on the stage and in his communication.

Angie Besignano

With early beginnings as an entry-level manager in the sales industry, Angie has spent more than 3 decades building her knowledge and expertise to create her master coaching and speaking brand, AngieSpeaks. After climbing the professional ladder, she started her own company and decided to focus her practice on High Performance Coaching. In doing so, she challenges individuals to elevate and grow, no matter what level they are at currently in their personal or professional lives.
Angie has created a strong following through her “tough” but “pragmatic” approach and challenges her clients to find the space that is holding them back the most. In doing so, their outcomes not only compound, but take root, so that results can be permanent. The tools she provides work in the “real” world and show up in their first interaction.
Angie has an unwavering passion toward the journey that fosters a true transformation for those that work with her. She delivers her content and speaking engagements with an authentic enthusiasm and curiosity that creates trust and rapport, allowing for a heightened experience.